Following news that Chubb, the world’s largest P&C insurer, has set up a major shop front in APAC, StrategicRISK spoke exclusively to Jason Keen, head of property & casualty, Asia Pacific to find out what this means for the region’s risk managers. 

1. What has prompted Chubb to establish a Major Account Division in Asia Pacific?

At Chubb, we have always been customer-focused. It is therefore important to recognise the individual and the unique risk profiles of all clients we insure so we’re able to craft suitable risk transfer solutions at all levels of complexity. We have established the Major Accounts Division to provide our large, global and multi-national clients and business partners with a dedicated premium service encompassing specialised technical underwriting, account servicing, risk engineering and claims. This reflects Chubb’s continued commitment to our large corporate clients and business partners by bringing an increasingly comprehensive value proposition to ensure their businesses are appropriately insured.


2. What services will the new division and team be offering risk managers operating in the region?

Our clients and business partners can expect to receive bespoke and holistic solutions to meet their needs. The new division will be headed by Doug White and supported by Gavin White in Australia and New Zealand, Patrick Wong in North Asia and Bee Lin Yim in South Asia. In their roles as Global Client Executives, Gavin, Patrick and Bee Lin will serve as a single point of contact for our premier clients and business partners in their respective geographies. This seamless arrangement ensures that these clients and business partners are attended to by experienced and knowledgeable insurance professionals who understand their businesses and can navigate them through their insurance needs.

The Chubb team will coordinate efforts and expertise across Chubb’s global network, including claims, risk engineering and underwriting, to cater to the needs of our clients and business partners. The responsibility, we feel at Chubb, is to provide a service that exceeds our client’s expectations and which motivates our performance. With the wealth of experience that the team possesses, they will not only be able to provide the breadth of Chubb’s services, but also depth in product knowledge and technical expertise.

3. Why does Chubb see APAC as an important growth market?

With key economic indicators demonstrating growth throughout the many markets in Asia Pacific, there is an increasing footprint of commerce and industry; all presenting expansion in business assets and liabilities. In recognition of this, we at Chubb feel it is our responsibility to meet this increasing exposure with insurance solutions for existing and new clients.

We therefore see Asia Pacific as a strategic growth region for the Chubb group and as such, we continue to invest heavily in the region by expanding our digital capabilities, developing new products and distribution channels, establishing new strategic business partnerships, as well as enhancing our systems and processes.