When it comes to protecting your employees from harm, it is vital for risk managers to use a full circle response to any event to understand how and why incidents occur and try to prevent their recurrence.
- DOCUMENT POLICIES AND PROCEDURES: As part of your planning process, you need to define overall strategy, link policies to organisational goals and be sure to integrate your TRM programme with your local crisis management plans and organisational emergency plans.
- TRAINING: Continuous development of team skills and knowledge is critical and should incorporate traveller training, travel advisor training and crisis management team training.
- 24/7 MONITORING: Forewarning is the best defence to mitigate the impact of an event. With around-the-clock monitoring of events and the ability to deliver near real-time alerts to those potentially affected, your organisation and its people are best- equipped to avoid or prepare for problems.
- INCIDENT RESPONSE: Your employees need to have someone to contact day or night for help in cases of emergencies. An optimised TRM programme should include a single emergency hotline backed by experienced crisis management and security experts and a service that is equipped to respond to support mitigation strategies globally, including traveller evacuation.
- AFTER-ACTION REVIEW: Following any incident, it is critical to perform an after-action review to evaluate the incident, whether it could have been prevented, the effectiveness of response and whether modifications to policy, procedures or mitigation strategies are needed.
Source: Global Business Travel Association